If you have any questions or comments for us, please don’t hesitate to reach out.
LOVELLS AUTOMOTIVE SYSTEMS – PRIVACY POLICY & DISCLAIMER
Privacy Commitment
Lovells Automotive Systems Pty Ltd (ABN 82 139 985 603) is committed to protecting your privacy in accordance with
the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
This policy outlines how we collect, use, disclose, and manage your personal information, and your rights in relation to
that information.
1. Collection of Personal Information
We may collect personal information including, but not limited to:
– Your name, address, email address and telephone number
– Details about your vehicle and service history
– Transactional data (e.g. product purchases or enquiries)
– Information submitted through our website or social media platforms
We collect this information directly from you where possible-through web forms, phone calls, email correspondence, or
in person. In limited cases, we may also receive personal information from third-party distributors or marketing providers
where permitted by law.
2. Purpose of Collection and Use
Your personal information is collected and used to:
– Process purchases, respond to enquiries or provide product or service information
– Distribute newsletters, promotional content or product updates (with your consent)
– Facilitate contact with our authorised distributors or partners if requested
– Maintain internal records and improve our products and services
– Comply with legal obligations
You may opt out of receiving promotional communications at any time by following unsubscribe instructions or
contacting us directly.
3. Disclosure of Personal Information
We will only disclose your personal information:
– To authorised distributors where necessary to fulfil your request or enquiry
– To service providers, IT vendors or professional advisors who assist us in operating our business (under confidentiality
obligations)
– If required by law, regulation, court order, or as part of a corporate transaction such as a merger, acquisition or
restructure
We do not sell, rent, or trade your personal information to unrelated third parties.
4. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised
access or disclosure. Information is stored on secure servers with restricted access, and electronic communications are
encrypted where practicable.
Despite our efforts, no data transmission over the internet can be guaranteed as completely secure. You use our
website and submit information at your own risk.
5. Access, Correction & Deletion
You have the right to:
– Request access to the personal information we hold about you
– Request correction if you believe the information is inaccurate, out of date, or incomplete
– Request erasure (deletion) of your personal information, where legally permissible
To make such a request, please contact us using the details provided below.
6. Cookies & Website Data
We use cookies and similar technologies to enhance your experience on our website. Cookies collect technical,
non-personal data such as browser type, device information, and usage patterns.
You can manage your cookie preferences in your browser settings. However, disabling cookies may limit website
functionality.
7. Overseas Disclosure
While we primarily store data in Australia, some service providers may operate or host data outside of Australia. Where
this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with APP
8 (Cross-border disclosure of personal information).
8. Contact & Complaints
If you have any questions about this privacy policy, or if you wish to make a complaint about a breach of your privacy
rights, please contact us:
Lovells Automotive Systems Pty Ltd
25 Badgally Road, Campbelltown, NSW, 2560
Phone: (02) 9820 6800
Email: sales@lovells.com.au
We aim to respond to all complaints within 30 days. If you are not satisfied with our response, you may escalate your
complaint to the Office of the Australian Information Commissioner (OAIC).
Legals & Disclaimer
Lovells Automotive Systems and its associated logos are trademarks of Lovells Automotive Systems Pty Ltd. Content on
this website-including text, images, and graphics-is protected by copyright and may not be reproduced without written
permission.
While we take care to ensure the accuracy of website content, we accept no liability for errors or omissions. For
up-to-date product information, please contact us or an authorised distributor.
